Refund & Exchange Policy

Digital Items

Due to the nature of digital products, all sales are final. No refunds, exchanges, or cancellations will be provided once the Digital Merch has been delivered or accessed.

Physical Items

We do not offer refunds for physical merchandise. However, if your item arrives damaged or defective, you may request an exchange.

To request an exchange, please contact us at contact@hachinari.pro within 7 days of receiving your item. Be sure to include:

1. Your order number
2. A description of the issue
3. Clear photo(s) showing the defect

Once verified, we will arrange for a replacement item.

Changes to Terms

Hachinari Production reserves the right to update or modify these Terms and Conditions at any time. Continued use of the Digital Merch constitutes acceptance of any changes.